THE COST TO THE PHILS. OF DRIVING AWAY AMERICAN BUSINESS

Business World | November 21, 2016

As much as 10% of the Philippine economy will disappear if Pres. Rodrigo R. Duterte were to have his way of driving American investor since the business process outsourcing (BPO) industry contributes that much to the country’s annual gross domestic product (GDP). And according to industry data, 77% of BPO revenue emanates from the North American region, which is why English language skills have been the driver of employment in the sector. The pioneer in the local BPO industry is American firm Ac — Ranier Olson R. Reusora, Researcher