MANILA, Philippines — The Philippine IT-BPO industry may be on a roll — expanding 24% last year to more than $11 billion in revenue and 640,000 full-time employees (FTEs) — but industry leaders aren’t breaking out the cigars and brandy or sitting back to enjoy their success. Instead, a recent survey revealed seven areas IT-BPO executives believe must be urgently addressed to ensure that the industry continues to benefit from growing demand internationally for outsourced services.
Conducted by the Business Processing Association of the Philippines (BPAP) and Outsource2Philippines (O2P), the survey was conducted in February and March. It was distributed to 621 primary and second representatives of BPAP and the Philippine Software Industry Association (PSIA), and 161 executives responded providing a 26% response rate. The confidence level was 95% plus or minus 3%.
(Disclosure: O2P is a subsidiary firm of TeamAsia, where I am managing director. BPAP and O2P engaged TeamAsia to develop and administer the survey.)
Read the full story: http://mb.com.ph/node/354923/itbpo-on-a-roll
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By: Michael Alan Hamlin
Source: Manila Bulletin, March 21, 2012
To view the original article, click here.
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